

Dynamics 365 Field Service (NCE)
Dynamics 365 Field Service (NCE) is a cloud-based software solution from Microsoft, specifically designed for companies that want to efficiently plan, manage, and optimize field services. The platform helps service organizations to optimally deploy technicians, effectively coordinate service orders, and sustainably increase customer satisfaction through proactive and reactive support.
The solution is especially suitable for companies with mobile service teams in industries such as manufacturing, utilities, healthcare, and telecommunications. By leveraging modern technologies and seamless integration into the Dynamics 365 ecosystem, Dynamics 365 Field Service enables flexible, scalable, and secure management of field service processes.
Deployment planning and resource management
- Intelligent scheduling with automatic assignment based on availability, skills, and location of technicians
- Real-time overview of resources and orders to optimize deployment planning
- Mobile deployment plans and route optimization for field service employees
- Efficient management of service orders to increase productivity
Mobile field service apps
- Access to order details, customer information, and service history via mobile devices
- Offline functionality to work even without an internet connection
- Ability to capture photos, signatures, and service reports directly on site
- User-friendly apps for iOS and Android for Teamviewer Support of mobile technicians
Service automation and workflows
- Automated creation and assignment of service orders based on customer requests or IoT data
- Integration of maintenance plans and proactive service notifications
- Customizable workflows for Teamviewer Support of individual business processes
- Optimization of service processes through intelligent automation
Integration and data networking
- Seamless integration with other Dynamics 365 modules such as Sales, Customer Service, and Finance
- Connection to IoT platforms for device monitoring and automatic error detection
- Teamviewer Support of APIs and interfaces for third-party solutions
- Enables comprehensive data networking for holistic service processes
Security and compliance
- Compliance with data protection regulations through role-based access controls
- Secure data transmission and storage in the Microsoft Azure Cloud
- Audit and logging functions to track service activities
- Protection of sensitive customer data and compliance with legal requirements
System requirements for Dynamics 365 Field Service (NCE):
Component | Requirement |
---|---|
Web browsers | Current versions of Microsoft Edge, Google Chrome, Mozilla Firefox, Safari |
Internet connection | Broadband internet connection (DSL, cable, LTE, 5G) |
Mobile devices | iOS 13.0 or higher, Android 8.0 or higher for mobile apps |
Screen resolution | At least 1024 x 768 pixels |
Dynamics 365 Field Service (NCE)
With Dynamics 365 Field Service (NCE), you can optimize your field service and increase the efficiency of your service operations. This powerful solution provides you with the tools you need to handle customer inquiries quickly and effectively.
Managing service calls has never been easier – you can schedule appointments, assign resources, and track the status of calls in real-time. This ensures that your technicians are always in the right place at the right time.
Dynamics 365 Field Service allows you to perform proactive maintenance and resolve issues before they become larger challenges. This leads to higher customer satisfaction and lower operating costs.
Experience the benefits of smart scheduling, mobile access, and comprehensive analytics that help you make informed decisions and continuously improve your service quality.
Get started now with Dynamics 365 Field Service (NCE) and transform your field service for maximum efficiency and customer satisfaction.
Our Pricing – fair, transparent & customer-oriented
What is behind our prices? Quite simple: A well-thought-out system that offers you the best quality at fair conditions. We rely on smart strategies, modern technology, and genuine partnerships.
Smart Shopping
With over 14 years of experience in international software trading and targeted bundling of volume licenses, we secure strong purchasing advantages for ourselves – and for you.
No Storage Costs – No Shipping Costs
Because we work digitally, physical storage and logistics costs are completely eliminated. We pass these savings directly on to you.
Directly from the Manufacturer
Long-standing partnerships with manufacturers and distributors enable direct purchasing – without intermediaries, with exclusive conditions.
Prices that Fit
We adjust our prices according to region and currency – for fair conditions, no matter where you shop.
Automated Processes
With modern systems, we automate many processes – from ordering to customer service. This saves time and costs.
Less Advertising – More Trust
Instead of expensive advertising campaigns, we rely on recommendations from satisfied customers – that is the best advertising for us.
Lean Margin – Long-term Satisfaction
Our goal is to keep you satisfied in the long run. That’s why we work with a lean profit margin and offer you consistently fair prices.
Security & Quality – Our Promise to You
Verified Original Software
All products are checked and verified before shipping. You will receive only original, flawless software.
Certified Shop Security
With buyer protection up to €20,000 through Trusted Shops and EHI certification, we guarantee you a secure shopping experience from the first click to the completion.
If you have any questions or concerns, our customer service is always there for you – quickly, personally, and reliably.