Sofort geliefert
Schlüssel in Minuten
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Sparen bei jedem Kauf
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Keine Extrakosten
Support 24/7
Immer für dich da
WithSecure Technical Service Manager for Partners
Unterstützte Länder
SOFTWARE DOWNLOAD + LIZENZ Couldn't load pickup availability
SOFTWARE DOWNLOAD + LICENSE
Sofort geliefert
Schlüssel in Minuten
Top Preise
Mehr sparen
Einfach zahlen
Keine Extrakosten
Support 24/7
Immer für dich da
WithSecure Technical Service Manager for Partners
WithSecure Technical Service Manager for Partners is a specialized software solution that helps IT service providers and partner companies efficiently manage and optimize technical service processes. The platform enables central coordination of support requests, maintenance tasks, and technical services to sustainably improve service quality for end customers.
The solution is especially aimed at Managed Service Providers (MSPs) and IT partners who want to professionalize and make their technical service processes transparent. The cloud-based architecture allows flexible and location-independent access, ensuring high availability and scalability.
Service and ticket management
- Central recording and management of support requests and service tickets
- Prioritization, assignment, and tracking of tasks for efficient processing
- Automated escalation and notification mechanisms
- Dashboard with real-time overview of open and closed service cases
Reporting and monitoring
- Detailed reports on service times, ticket status, and performance metrics
- Analysis of service trends for continuous process improvement
- Dashboard with real-time overview of open and closed service cases
- Teamviewer Support in optimizing service processes through meaningful data
User and partner management
- Management of user roles and access rights for partners and internal employees
- Multi-tenant structure to map multiple customers and partner organizations
- Collaboration features for joint processing of service cases
- Transparent and secure collaboration within the partner network
Integration and interfaces
- Integration with common IT service management (ITSM) systems and CRM solutions
- API interfaces for individual extensions and automations
- Synchronization with monitoring and remote management tools
- Flexible integration into existing IT infrastructures
Security and data protection
- Compliance with data protection policies and security standards for customer data
- Encrypted communication and access controls
- Logging of all activities for traceability and compliance
- Protection of sensitive data through modern security mechanisms
System requirements for WithSecure Technical Service Manager for Partners:
| Component | Requirement |
|---|---|
| Web browser | Current versions of Chrome, Firefox, Edge, Safari |
| Internet connection | Stable broadband connection (DSL, cable, LTE, 5G) |
| Operating system | Platform-independent (web-based) |
| Mobile devices | iOS 13+ or Android 9+ for mobile access |
| Screen resolution | At least 1280 x 720 pixels |
WithSecure Technical Service Manager for Partners
With the WithSecure Technical Service Manager, you receive comprehensive Teamviewer Support to achieve the best results for your customers. This service provides you with a direct connection to experts who assist with the implementation and management of security solutions.
Efficient problem solving – You benefit from fast response times and tailored solutions designed to meet the specific needs of your customers. This ensures that all security requirements are fulfilled.
WithSecure offers a platform that enables you to optimize your services and increase customer satisfaction. Ideal for companies that value reliable security solutions and excellent support.
Experience the advantages of a committed partnership with WithSecure, helping you achieve your business goals while ensuring your customers' security.
Use the WithSecure Technical Service Manager for Partners and take your services to the next level to ensure maximum efficiency and security.
Our Pricing – fair, transparent & customer-oriented
What is behind our prices? Quite simple: A well-thought-out system that offers you the best quality at fair conditions. We rely on smart strategies, modern technology, and genuine partnerships.
Smart Shopping
With over 14 years of experience in international software trading and targeted bundling of volume licenses, we secure strong purchasing advantages for ourselves – and for you.
No Storage Costs – No Shipping Costs
Because we work digitally, physical storage and logistics costs are completely eliminated. We pass these savings directly on to you.
Directly from the Manufacturer
Long-standing partnerships with manufacturers and distributors enable direct purchasing – without intermediaries, with exclusive conditions.
Prices that Fit
We adjust our prices according to region and currency – for fair conditions, no matter where you shop.
Automated Processes
With modern systems, we automate many processes – from ordering to customer service. This saves time and costs.
Less Advertising – More Trust
Instead of expensive advertising campaigns, we rely on recommendations from satisfied customers – that is the best advertising for us.
Lean Margin – Long-term Satisfaction
Our goal is to keep you satisfied in the long run. That’s why we work with a lean profit margin and offer you consistently fair prices.
Security & Quality – Our Promise to You
Verified Original Software
All products are checked and verified before shipping. You will receive only original, flawless software.
Certified Shop Security
With buyer protection up to €20,000 through Trusted Shops and EHI certification, we guarantee you a secure shopping experience from the first click to the completion.
If you have any questions or concerns, our customer service is always there for you – quickly, personally, and reliably.
